Terms and conditions

Last updated: 2026-10-21

This website

avanecta.com is informational: it presents Avanecta's systems and services. Using it creates no obligation.

The systems

MiCarro CRM, MascotaCRM and OpticaCRM can be contracted with the Launch plan: a one-time $299, in two payments of $149.50 (the first when the system is activated and the second 30 days later), including the first year of server; from the second year, $60 a year. Launch price for the first 20 businesses. Or for $69 a month (OpticaCRM includes the optical store's website in both), with no lock-in on the monthly plan: the service can be cancelled at any time and ends at the close of the paid period. Setup, product and inventory upload and training are included. The launch plan does not include the WhatsApp API or artificial intelligence features inside the system, which are quoted separately. It has a 7-day guarantee from installation: if within that time you decide it is not for your business, we refund 100%. The second payment is due 30 days after activation; if it is not paid, the system is paused until it is paid, without deleting your data. Existing customers on a monthly plan keep their plan and can switch to the launch plan by writing to us on WhatsApp.

Services

Websites, Ava and the Team have their plans published in dollars, with the same price in every country. Ad spend is paid directly to each platform (Meta, Google or TikTok). We do not guarantee commercial results or search engine rankings.

Ava, AI receptionist

Ava Messages: $149 one-time setup with the first month included; from the second month, $39 a month. Includes WhatsApp, Instagram and Facebook answered by AI, up to 3,000 replies a month, your prices, hours and payment methods loaded, and a notice to the owner for every order or appointment request. Phone calls are not included. Estimated delivery: 24 to 48 hours after payment, as long as the WhatsApp number is connected to Meta (if it is not, that approval can take a few days). Month to month, no lock-in.

Ava Calls: everything in Ava Messages, plus voice calls and a phone number (US number included; in Venezuela, a local number). $297 one-time setup with the first month included: that month starts the day Ava goes live on the business number. From the second month, $197 every 30 days, charged in advance with the card you authorize when Ava goes live; before the first monthly charge we confirm the date and amount in writing. Includes up to 300 call minutes per 30-day period, counted from activation; minutes are measured by the second and an extra minute costs $0.30, but extra minutes are ONLY charged if you authorize a limit in writing ($10, $25 or $50): we notify you at 80%; at 100%, with no authorization, we pause Ava's call answering so no charges are generated. Every call is recorded and transcribed. Ava never makes up prices or promises: when she lacks the information, she takes the details and passes them to the business.

Team and Team Pro

The website, Ava and the first ad campaign, contracted together, with the same price in every country. Team: $399 one-time, then $39 a month for Ava Messages (first month included). Team Pro: $497 one-time, then $197 a month for Ava Calls (first month included). Includes the Web Presencia website under its own terms (.com domain, 12 months of hosting and the AI assistant; then $36 a year), Ava's setup under its own terms, and one Facebook and Instagram campaign configured and ready to launch in the client's ad account. Ad spend is paid directly to Meta, never to Avanecta. Additional campaigns or ongoing management are quoted in writing.

Web Presencia (website + app) — $150, a single payment. One page with up to 5 sections, built for phone and computer, with a .com domain of standard registration in the client's name, 12 months of hosting, contact and WhatsApp buttons, a basic assistant inside the page and one round of changes before publishing. The sample is free to see, with no commitment. If the client approves it: $150 to publish it, a single payment; this is explained before charging. To pay in parts there is the AvaFlex plan (the first verified $60 payment publishes the approved website and the rest is paid in installments within 3 months). If you paid a $60 deposit before October 14, 2026, it is honored and deducted from the total. During the first 30 days after publishing we fix, at no cost, any mistake of ours against what was approved; new content, sections or changes are quoted and approved before we do them. From the second year, $36 a year, all included (.com domain, hosting and AI assistant). The $36 covers hosting, the security certificate, the AI assistant with up to 500 answers a month and two simple updates a year of prices or hours in the assistant profile; it does not include design changes, new sections, bulk product uploads or additional features. There is a 30-day grace period to renew: we notify you before the expiry date and before suspending. Suspension does not delete the project or withhold the domain, which stays registered to the client; those 30 days do not extend the domain expiry with its provider. It does not include a shopping cart or online payments: an online store with a cart is quoted separately; larger projects (large catalogs, portals, online payments through a payment gateway) are quoted separately.

Websites: Web Presencia ($150)

A single payment of $150 to publish the website (website + booking app). It includes a single page with up to five sections, adapted to phone and computer, in one language, with contact buttons, an AI assistant on the page (for the first year, up to 500 AI replies a month; when they run out, it switches to prepared-answers mode until the quota resets), one round of changes before publishing, a standard .com domain registered in the client's name and 12 months of hosting. From the second year: $36 a year for hosting, the SSL security certificate, the AI assistant (up to 500 replies a month) two simple updates a year of prices or hours, and the .com domain renewal: all included. Estimated delivery: 3 to 5 business days after we receive complete materials. Larger catalogs, online payments and custom projects are quoted in writing before any work starts.

Free trial

The 7-day trial is activated with a link and closes by itself when it expires. It asks for no card and generates no charge.

Payments

Clients in the United States and Canada pay by card (through Stripe, on its secure page: we never see your card number), Zelle (details are sent by email or WhatsApp) or USDT via Binance Pay. Prices are in US dollars. Clients in Venezuela may also pay locally (mobile payment in bolivars at the official rate of the day, directly or through the SPIDI gateway, or cash at our Caracas office). Payment is confirmed with the receipt (or automatically with card and SPIDI) and the service starts once confirmed. Each service's payment schedule (monthly in advance; for Web Presencia, $150 to publish, a single payment) is described above. The receipt you upload at avanecta.com/pagar is stored in a private space and seen only by our team to verify the payment.

The data belongs to the business

Everything a business loads into its system belongs to it. It is exported in full whenever the customer asks, even after cancelling.

Liability

The systems are delivered as shown in their demos. We do not guarantee commercial results. The detailed terms of each system are on its own website.

Refunds and guarantees

• The free sample: is never charged, before or after. If you don't like it, you pay nothing.
• CRM (Launch Plan or monthly): before paying you get a 7-day free trial. If you have already paid, you have 7 days from the first paid activation to request a full refund of that first charge. Later renewals and monthly fees are not refunded.
• Websites (Web Presencia and Web Catálogo): if you approve the sample, pay and cancel before we start the work, we refund everything. If we have already started, we refund what remains to be done, deducting only the work and expenses we told you about and you accepted beforehand.
• Published website: if we delivered what you approved, there is no refund for a change of mind. If we did not deliver what was agreed, we first fix it at no cost; if we cannot deliver it, we refund the corresponding amount.
• Earlier deposits: if you paid a $60 deposit before October 14, 2026, it is honored and deducted from the total; it follows the same rules as websites.
• Ava (AI receptionist): the setup fee is refunded in full if we do not deliver Ava working as agreed within 7 business days, counted from when we have the payment, your business information and the necessary access. If Meta delays approving your number, we let you know and agree on a new date with you.
• Avanecta Team: the same rules apply, component by component (website, Ava and campaign). The campaign is not refunded once configured in your ad account; the ad budget is paid to Meta and follows Meta's rules.
• Monthly fees (Ava, monthly CRM): cancel any time by writing to WhatsApp +1 786 930 5442 or [email protected]. The service continues until the end of the paid period and the next charge is not made.
• How refunds are made: by the same method you paid with, whenever possible. We process the refund within 3 business days; how long it takes to show in your account depends on your bank or payment provider. To request one, write to [email protected] or WhatsApp +1 786 930 5442 with your name, your business and the receipt. If you have a problem with a charge, write to us before disputing it with your bank: we solve it faster.

Use of artificial intelligence

Ava is an artificial-intelligence agent: it answers with third-party language and voice models (OpenAI, ElevenLabs and Twilio for calls), configured with the information each business gives us. It can make mistakes. That is why it does not make up prices or promises: when it lacks the information, it takes the details and passes them to the business's team, and the owner is notified of every order or appointment. The figures we publish (for example, 3,000 replies or 300 minutes a month) are the limits included in each plan, not a promise of sales or results. Some of the texts, images and samples on this site and on the pages we build are produced with the help of AI and reviewed by a person before delivery. We do not use AI to fabricate reviews, testimonials or client results.

Client content and copyright claims

The texts, photos, logos and materials a business gives us for its website, CRM or Ava remain its own. The client warrants it has the right to use them. Free samples are built with the business's own public material (its Instagram, Facebook or website) and are taken down at the business's request within 2 business days. If you believe a page hosted or produced by Avanecta uses your content without permission, write to [email protected] with: the work, the exact link where it appears, your name and contact details, and a statement that the use is not authorized and that what you say is true. We review within 2 business days, remove the content if the claim is valid and notify the client, who may respond. Repeat infringers lose the service.

Acceptable use

The systems, websites and Ava may not be used to send unsolicited bulk messages, to deceive, to sell illegal products or services, or to breach the policies of WhatsApp, Meta, Google or the relevant provider. If a use puts Avanecta's or other clients' accounts at risk, we may pause the service with written notice; the business's data is still exported to it.

Governing law and how we resolve a dispute

First, by talking: write to us and we will look for a solution within 30 days. If it is not resolved: for clients in Venezuela and the rest of Latin America, Venezuelan law and the courts of Caracas apply; for clients in the United States and Canada, the dispute is resolved by binding individual arbitration before the American Arbitration Association (AAA) under its consumer rules, in Spanish or English, and each party waives participation in class actions and trial by jury. You may always bring a claim in small-claims court when it falls within its jurisdiction, and you may opt out of arbitration by writing to [email protected] within 30 days of your first payment.

Who provides the service

Avanecta, based in Miami, Florida, with an office in Caracas, Venezuela for clients there (Tercera Av. de Las Delicias, Edif. Delcabo, Chacaíto), and support on WhatsApp at +1 786 930 5442. Email: [email protected] (general and legal notices), [email protected], [email protected] and [email protected].

Changes to these terms

We may update them; the date above says when we last did. A change in price or scope does not affect what you already contracted: you keep the terms confirmed to you in writing. If a change harms you, you may cancel the monthly service before it takes effect.

Contact

[email protected] · WhatsApp +1 786 930 5442