Privacy policy

Last updated: 2026-10-21

The short version: this website stores only what you send us to contact you or to verify a payment (name, business, WhatsApp and the receipt). It does not collect your business's customer data. It measures its ads with the Meta and Google pixels only if you accept cookies. What you write on WhatsApp goes straight to WhatsApp.

Who is responsible

Avanecta. Contact: [email protected].

What data this website collects

Campaign measurement: the Meta pixel records visits, taps on the WhatsApp button ("Contact" event) and successfully sent forms ("Lead" event) to know which ads work. It is technical, aggregated information.
Contact, preview and demo forms (avanecta.com/en/web, /ai-receptionist and others): your name, your business, your email and/or phone, how you prefer us to reply (email, phone call or WhatsApp), your city and your website or Instagram if you give them, and which campaign brought you are stored in Avanecta's CRM (Supabase, United States) only to answer your request and prepare your preview or demo. They are kept up to 24 months without contact. We do not add you to lists or send you automated messages. You can ask us to delete them at any time.
Cookies: one to remember that you accepted this notice, and the Meta pixel's.
Payment or deposit at avanecta.com/pagar: your name, business, WhatsApp, what you pay, how, the reference and the receipt screenshot are stored in Avanecta's CRM (database on Supabase, servers in the United States; the receipt goes to a private space) only to verify the payment, activate the service and issue the receipt. They are kept for as long as tax regulations require.
Card payments: processed by Stripe on its own page; we receive your name, email, the item and the amount, never the card number. Stripe's privacy policy applies.
Mobile payment through SPIDI: the gateway receives your name, phone and ID number to create the payment session; we store the state of that session.
Ava demo and site assistant: the messages you type are processed by an AI provider (OpenAI) to answer you and kept for up to 90 days to improve the demo. Do not type sensitive data there (passwords, card numbers, health data).
Team notifications: every request or payment sends a WhatsApp notice to our team with your name, business and number, so we can attend to you.

Who helps us provide the service

Cloudflare (hosting and email), Supabase (database, United States), Stripe (card payments), SPIDI (mobile payments in Venezuela), Meta (WhatsApp Business, Facebook, Instagram and pixel), Google (Analytics and Ads), OpenAI (the AI behind Ava and the demo), ElevenLabs and Twilio (Ava's voice and calls). Each one processes data only to provide its part of the service, under its own policies, and some are outside your country.

Cookies

When you arrive you can choose Got it (measurement cookies are enabled) or Only necessary (they are not loaded). The necessary ones: the one that remembers your choice (ava_cookies, in your browser) and Cloudflare's technical cookies. Measurement cookies, only if you accept them: Meta pixel (_fbp, _fbc, 90 days) and Google Analytics and Ads (_ga, _gid, _gcl_au, up to 2 years). You can change your mind by clearing the site data in your browser or by writing to us. The pixel and Google tags share browsing data with Meta and Google to measure ads; we do not sell your data to anyone.

How long we keep data

Sales requests and conversations: up to 24 months without contact. Payments and receipts: the tax retention period. Demo conversations: 90 days. When you contract a system, your account data is kept while you use it and deleted at your request (see Data deletion).

Security

The site and the systems are encrypted (HTTPS), the database has row-level permissions, receipts are stored in a private space, card payments never touch our servers and forms are rate-limited to stop abuse. If you find a security flaw, write to [email protected] (also at security.txt); we review it within 2 business days and take no action against anyone who reports in good faith.

Minors

Our services are for businesses and people over 18. We do not knowingly collect data from minors; if we detect it, we delete it.

What it does not do

It does not sell or share your data.
It does not store your business's customer data: that lives in the system you contract, in your own space, and it is yours.

Your rights

You can ask what data we hold about you, get a copy, correct it, have it deleted or ask us to stop using it to contact you, by writing to [email protected] from the email or WhatsApp you contacted us with. We reply within 30 days at most and never charge for it. See also Data deletion.

The systems

MiCarro CRM, OpticaCRM and MascotaCRM each have their own policy, on their own website. This one covers only avanecta.com.