Refunds and guarantees
Last updated: 2026-10-11
Before you pay, you get in writing the service you are buying, the price, the payment dates, what is included, the renewal and how to cancel. Card payments are processed by Stripe; Avanecta never receives your card number. These are our refund rules, the same as in our Terms.
- The free sample: is never charged, before or after. If you don't like it, you pay nothing.
- CRM (Launch Plan or monthly): before paying you get a 7-day free trial. If you have already paid, you have 7 days from the first paid activation to request a full refund of that first charge. Later renewals and monthly fees are not refunded.
- Websites (Web Presencia and Web Catálogo): if you approve the sample, pay and cancel before we start the work, we refund everything. If we have already started, we refund what remains to be done, deducting only the work and expenses we told you about and you accepted beforehand.
- Published website: if we delivered what you approved, there is no refund for a change of mind. If we did not deliver what was agreed, we first fix it at no cost; if we cannot deliver it, we refund the corresponding amount.
- $60 deposit: it is part of the price, not a separate fee: it is deducted from the total and follows the same rules as websites. It is not automatically lost.
- Ava (AI receptionist): the setup fee is refunded in full if we do not deliver Ava working as agreed within 7 business days, counted from when we have the payment, your business information and the necessary access. If Meta delays approving your number, we let you know and agree on a new date with you.
- Avanecta Team: the same rules apply, component by component (website, Ava and campaign). The campaign is not refunded once configured in your ad account; the ad budget is paid to Meta and follows Meta's rules.
- Monthly fees (Ava, monthly CRM): cancel any time by writing to WhatsApp +1 786 930 5442 or [email protected]. The service continues until the end of the paid period and the next charge is not made.
- How refunds are made: by the same method you paid with, whenever possible. We process the refund within 3 business days; how long it takes to show in your account depends on your bank or payment provider. To request one, write to [email protected] or WhatsApp +1 786 930 5442 with your name, your business and the receipt. If you have a problem with a charge, write to us before disputing it with your bank: we solve it faster.
